Return Policy & Shipping Details

Shipping Information:

Thank you for your interest in my handcrafted skincare products. As a passionate one-woman show, I take pride in creating each item with the utmost attention to detail and quality. Please understand that it takes approximately 3-5 days to craft, prepare, and ship your order.

Once your order has been shipped and tracking information provided, Audrey Elene Organics is not responsible for any lost or stolen packages. In such cases, you may file a claim through USPS or with your local police department.

International Orders:

The shipping cost for your order is calculated at checkout. Please note that Audrey Elene Organics is not responsible for shipping delays due to customs or transfers from USPS to the local carrier in your country, and any delays once the package leaves the U.S. Additionally, Audrey Elene Organics is not responsible for any taxes or customs fees your order may incur when receiving an international package.

Returns and Exchanges:

Our goal is for you to be entirely satisfied with your purchase. If you are not happy with your Audrey Elene Organics product(s), you may return or exchange them within 30 days of receiving your order by contacting us at returns@audreyeleneorgancis.com  ✨

If a product arrives broken or damaged, we will happily send a replacement right away. A photograph of the damage/defect is required, and it must be reported within 24 hours of receiving your order.

For international orders, if your package is unclaimed and returned to us, we may refund the cost of the products, but the shipping cost will not be refunded. Please note that we will not be able to refund purchases made from our stockists, except for purchases made on Etsy.