Return Policy & Shipping Details

Shipping Information:

Please note that crafting, preparing, and shipping your order typically requires approximately 5 to 7 days. 

Why? As a passionate one-woman show, I take pride in creating each item with the utmost attention to detail and quality. Most of my products are custom-made to order. And a few others are crafted in small batches twice a week.

Once your order has shipped and we've provided tracking information, Audrey Elene Organics is not responsible for any lost or stolen packages. In such cases, you may file a claim through USPS or with your local police department. 

However, I value my customers, and if a package does get lost in transit, I will usually send out another package. Simply reach out through the chat on my website. Look for the friendly "contact" button with a smiley face in the lower right corner.

International Orders:

The shipping cost for your international order is calculated at checkout. Please note that Audrey Elene Organics is not responsible for shipping delays due to customs or transfers from USPS to the local carrier in your country, or for any delays once the package leaves the U.S.

Additionally, Audrey Elene Organics is not responsible for any taxes or customs fees your order may incur when receiving an international package.

Returns and Exchanges:

I want you to feel completely happy with what you ordered. If something isn’t quite right with your Audrey Elene Organics order, just let me know within 30 days, and I’ll help you with a return or exchange.

You can email me at returns@audreyeleneorganics.com, or just send a message through the chat on my website. The contact button with the smiley face is in the lower right corner. 

If a product arrives broken or damaged, I will happily send a replacement right away. A photograph of the damage/defect is required, and it must be reported within 24 hours of receiving your order.

For international orders, if your package comes back to me because it wasn’t claimed, I can refund the cost of the products, but not the shipping. This has only happened once in the ten years I have run my business, but I like to be thorough.